FAQs Page
Frequently Asked Questions
What scents do you have? We have 3 scent varieties: Unscented, Lavender Bliss, and Sweet Vanilla. Unscented products have no fragrance, and instead have a faint earthy smell due to the natural ingredients.
What is the consistency of the Whipped Hair Butter? It has a very thick, butter-like consistency. It melts in your hands as you apply it to your hair.
How long will it take until I see results with the Hair Growth Serum? It depends on your diet, water intake, and daily routine, but best results will occur more quickly if you massage the oil into your scalp as directed. You will usually see results within 2-4 weeks.
Can these products be used for all hair types? Our Herbal-Infused Hair Growth Serum can be used for all hair types! Yay!
How long will it take for my package to ship? It will take less than 7 days for processing. Once your order has been shipped, you will receive updates about your delivery and a tracking number for further information about your order. Please keep in mind that there is only one person shipping out your orders. I really appreciate your patience!
What is the shipping price? FREE shipping in the United States! Worldwide shipping rates depend on USPS shipping policies.
What if my package is lost or stolen? Curly Assembly is not responsible for lost or stolen packages. If your mail carrier confirms that your purchased items were delivered to you, there is nothing that we can do. If your package hasn't delivered to you according to USPS, please contact me and I can definitely assist you further with the issue!
How do I use Curly Assembly Curl Defining Cream? It is recommended to be used on damp hair to provide maximum moisture. The Curl Defining Cream is used to enhance your curl pattern. The Whipped Hair Butter is used as a hair sealant by locking in all of that moisture into your hair for days at a time. There are directions for the usage of each hair product under each product page.
My Whipped Hair Butter melted! Did it expire? Since this product is 100% natural, it will adjust to the temperature. This means that it will become harder when it gets cold, and melt when it gets hot. The product did not expire, the consistency just changed due to the environment. Put your Whipped Hair butter into the refrigerator for a few hours, and it will be good as new!
How do I know that these products work? We’ve proudly helped countless women achieve healthier, longer hair and fall in love with their curls all over again! Many of our clients report visible results within just 14 days of consistent use. Don’t just take our word for it—check out the reviews shared by our happy customers on our Instagram page and website. Their transformations speak volumes!
When will you restock? I typically every 2 weeks after being sold out, but I give specific dates on my website, TikTok, and Instagram. You can also contact me to find out!
What are your ingredients? All ingredients are listed under each product page.
Would your products be good for my hair type? Under each product, I have listed the hair types that they should be used for.
How come I haven't received my order number after purchasing? Your order number and tracking number will automatically be emailed to you once your order is confirmed, packing slip is printed, and your package is shipped.
Can I use Klarna to purchase gift cards? No, Klarna is not available for gift card purchases.