Return and Refund Policy
At Curly Assembly LLC, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a straightforward return policy to make your experience as enjoyable as possible.
30-Day Return Policy
You have 30 days from the date of purchase to return new, unopened products for a full refund to your original method of payment. If a gift card was used for the purchase, you will receive store credit.
Initiating a Return
To start a return, please email us through our Contact Us page with your full name and order number. Our customer service team will guide you through the process.
Conditions for Returns
- Products must be unopened and unused.
- Please ensure products are returned in their original packaging with any seals intact.
Return Shipping
Customers are responsible for the shipping costs for returns. We recommend using a trackable shipping service or purchasing shipping insurance for your protection.
Refund Process
Once your return is received and inspected, we will send you an email notification. Your refund will then be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. For Klarna, it can take up to 14 days for refunds to process.
Exclusions
Certain items may not be eligible for return or refund. Opened and used products are not eligible for returns due to hygienic reasons. Please contact us for further details.
Contact Us
If you have any questions about our return policy, feel free to contact us. Your satisfaction is our priority!