Shipping Policy

We are dedicated to providing you with high-quality, natural haircare products. Below is our shipping policy to ensure you have a clear understanding of our processes.

Processing Time

  • All orders are processed within 2-7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Please note that during high-volume periods (like sales events or holidays), processing times may be slightly longer. We appreciate your patience!

Shipping Rates & Delivery

  • Domestic Shipping (Within the United States):
    • We offer free shipping.
    • Estimated delivery time is 5-7 business days after shipping
  • International Shipping:
    • We ship worldwide! International shipping rates will be calculated at checkout based on your location and with accordance of USPS prices.
    • Please note that delivery times may vary depending on your location. Estimated delivery time: 7-21 business days.

 

Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track the status of your package. Click here to track your order.

 

Shipping Delays

  • While we strive to ensure timely delivery, delays may occur due to unforeseen circumstances, such as customs delays, weather conditions, or other shipping carrier issues. If your order is significantly delayed, please contact us here, and we will assist you as best as we can.

 

Shipping Address Changes

  • Please double-check your shipping address at checkout to avoid any issues. We are not responsible for orders delivered to incorrect addresses due to input errors.
  • If you need to change your shipping address after placing an order, contact us immediately here. We will do our best to accommodate the change, but we cannot guarantee this if the order has already been processed.

 

Customs, Duties, and Taxes (International Orders)

  • Curly Assembly is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Lost or Damaged Packages

  • We understand how frustrating it can be if your order is lost or arrives damaged. If you receive your order and it is damaged, please contact us at within 7 days of receiving your package, including your order number and photos of the damage.
  • For lost packages, please reach out to us as soon as possible, and we will work with the shipping carrier to locate your order.

 

Questions?

If you have any questions or concerns regarding our shipping policy, please reach out to our customer support team. We’re here to help!